Plumbing problems range from annoying to your house is filling with water. Knowing which is which prevents both expensive emergency calls for non-emergencies and damage from waiting too long on real problems.
True emergencies — call now
Active flooding from a burst pipe
- Shut off the main water valve. Every homeowner should know where this is before they need it.
- Shut off the water heater (gas valve or electrical breaker).
- Call a plumber. 24-hour service.
- Document with photos for insurance.
Sewer backup
If sewage is coming up from drains, toilets, or floor drains, stop using all water in the house. Call a plumber and possibly your municipal sewer department.
Suspected gas leak
Rotten egg smell from natural gas:
- Get out immediately
- Don't flip switches, light flames, or use electronics inside
- Call gas utility's emergency line from outside
- 911 if the smell is strong
Water heater leak from the tank itself
The tank is failing and will dump 30-80 gallons. Shut off water and gas/electric, call.
Not emergencies — schedule normally
- Slow drip from a faucet
- Running toilet (often a $10 flapper, DIY)
- Slow drain (avoid chemical cleaners; use hand auger or enzyme)
- Gradually declining water pressure
- Single fixture not working
The cost of an emergency call
Off-hours emergency plumbing service costs significantly more than regular rates. Knowing the difference saves real money.
The shutoff valves to know
- Main water shutoff for your home
- Gas main shutoff
- Water heater shutoffs
- Individual fixture shutoffs under sinks, behind toilets