Privacy Policy

This Privacy Policy describes how My Home Companion ("we," "us," or "our") collects, uses, and shares your information when you use our website and services.

1. Information We Collect

Information you provide directly

When you submit a service request, contact us, or otherwise interact with the Service, you may provide:

• Name
• Phone number
• Email address
• ZIP code or location information
• Service category and project details
• Any other information you choose to share

Information collected automatically

When you visit our site, we may automatically collect:

• IP address
• Browser type and version
• Pages viewed and time spent on each page
• Referring website
• Device type and operating system
• General location (city/state level, derived from IP)

We collect this through cookies, web beacons, and standard analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and connect you with service providers in our network;
• Operate and improve our website and educational content;
• Communicate with you about your requests, our services, and relevant updates;
• Analyze how visitors use our site to improve content and functionality;
• Comply with applicable laws and prevent fraud or abuse.

3. How We Share Your Information

With service providers in our network

When you submit a service request, we share your name, contact information, ZIP code, service category, and project details with one or more participating service providers in our network so they may contact you about your request. By submitting the form, you consent to this sharing.

Service providers in our network have agreed to handle your information consistent with applicable laws but operate as independent third parties. Their use of your information is governed by their own privacy practices.

With service vendors

We may share information with third-party vendors who help us operate the Service — including hosting providers, analytics providers, email service providers, and similar service providers. These vendors are limited to processing your information for the purposes we engage them for.

For legal reasons

We may disclose information if we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, or legal process;
• Respond to lawful requests from public authorities;
• Protect the rights, property, or safety of My Home Companion, our users, or others;
• Detect, prevent, or address fraud, security, or technical issues.

Business transfers

If My Home Companion is involved in a merger, acquisition, financing, reorganization, sale of assets, or transition of service to another provider, your information may be transferred as part of that transaction.

4. What We Don't Do

• We don't sell your personal information to general data brokers.
• We don't share your information with third parties for their independent marketing purposes without your consent.
• We don't use your information to make automated decisions that produce legal or similarly significant effects on you.

5. Cookies and Tracking

We use cookies and similar tracking technologies on our site for:

• Essential site functionality (remembering preferences, session management);
• Analytics (understanding how visitors use the site);
• Performance monitoring.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6. Your Choices and Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

• Access: Request a copy of the information we have about you.
• Correction: Ask us to correct inaccurate information.
• Deletion: Ask us to delete your information.
• Opt-out: Opt out of certain sharing or marketing communications.

To exercise these rights, email privacy@myhomecompanion.com. We will respond within the timeframes required by applicable law.

California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) give you specific rights regarding your personal information, including the rights listed above. You may also designate an authorized agent to make requests on your behalf. We will not discriminate against you for exercising these rights.

7. Data Retention

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Information related to service requests is typically retained for several years to support follow-up, dispute resolution, and audit needs.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Service is not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with information, please contact us at privacy@myhomecompanion.com.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We'll post the updated version with a new effective date at the top. Material changes may also be communicated via the website or email.

11. Contact Us

Questions about this Privacy Policy can be sent to privacy@myhomecompanion.com.